Information We Collect

When you interact with our platform, we gather different types of information to provide you with better educational services and improve your learning experience.

Information You Provide Directly

This includes data you voluntarily share when registering for our programs or contacting us:

• Full name and contact details (email address, phone number)
• Billing and payment information for course enrollment
• Professional background and trading experience level
• Learning preferences and educational goals
• Communications you send us through our contact forms or support channels

Information Collected Automatically

Our systems automatically gather technical data when you visit our website:

• IP address and general location information
• Browser type, operating system, and device specifications
• Pages visited, time spent on each section, and navigation patterns
• Referral sources and search terms used to find our site
• Course progress, quiz results, and learning activity data

How We Use Your Information

We process your personal data for specific purposes that directly relate to providing quality financial education. Here's what we actually do with the information we collect:

• Processing enrollment requests and managing your access to educational materials
• Sending course updates, lesson reminders, and relevant educational content
• Responding to your questions and providing technical support
• Analyzing learning patterns to improve course structure and content delivery
• Preventing fraudulent activities and maintaining platform security
• Complying with legal obligations under Thai financial education regulations

We don't sell your personal information to third parties. Period. That's not our business model, and it never will be.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods:

Your data is stored on secure servers located in Thailand and backed up in accordance with industry standards. We employ encryption both in transit and at rest to protect sensitive information.

Information Sharing and Third Parties

We work with a limited number of trusted service providers who help us operate our educational platform. These partners only access your data when absolutely necessary and are contractually obligated to protect it.

Service Providers We Work With

• Payment Processors: We use licensed payment gateway services to handle transactions securely. They receive only the information needed to process your payment.
• Email Service Providers: Course notifications and educational updates are sent through reputable email platforms that maintain strict data protection standards.
• Analytics Services: We use analytics tools to understand how students interact with our content, but we configure these to respect privacy as much as possible.
• Cloud Infrastructure: Our platform runs on secure cloud servers that meet international security certifications.

We may disclose your information if required by Thai law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights Under Thai PDPA

Thailand's Personal Data Protection Act gives you several rights regarding your personal information. You can exercise these rights by contacting us through the channels listed at the bottom of this policy.

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request. There's no charge for your first request in a calendar year.

Correction and Updates

If any information we have about you is incorrect or outdated, you can request corrections. You can also update most of your profile information directly through your account settings.

Deletion and Erasure

You can ask us to delete your personal data in certain circumstances. However, we may need to retain some information to comply with legal obligations or complete transactions you've initiated. When you request deletion, we'll explain what we can remove and what we're required to keep.

Restriction and Objection

You can object to certain types of data processing, particularly for marketing purposes. You can unsubscribe from promotional emails at any time using the link in those messages. For other objections, contact us directly.

Security Measures

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. But honestly, no system is completely impenetrable, and we can't guarantee absolute security.

Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments
• Restricted employee access to personal data on a need-to-know basis
• Multi-factor authentication for administrative access
• Regular backups stored in geographically separate locations
• Incident response procedures for potential data breaches

If we detect a security breach that affects your personal data, we'll notify you and the relevant Thai authorities within 72 hours as required by PDPA regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze usage patterns. You can control cookie settings through your browser, though disabling certain cookies may limit some features.

Types of Cookies We Use

Essential Cookies: These are necessary for the platform to function. They enable basic features like page navigation and access to secure areas. The website can't operate properly without them.

Functional Cookies: These remember your preferences and choices to personalize your experience, such as language settings or course bookmarks.

Analytics Cookies: We use these to understand how visitors interact with our site, which helps us improve course delivery and user experience. The data is aggregated and anonymous.

Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. Keep in mind this might affect your ability to use certain features.

International Data Transfers

While we primarily store data within Thailand, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

These safeguards include standard contractual clauses approved by data protection authorities and verification that receiving countries have adequate privacy protections. If you're accessing our services from outside Thailand, your information may be transferred to and processed in Thailand.

Children's Privacy

Our technical analysis education programs are designed for adults. We don't knowingly collect personal information from individuals under 18 years old. If you're under 18, please don't provide any information through our platform without parental consent.

If we learn that we've collected data from someone under 18 without proper consent, we'll delete that information promptly. Parents or guardians who believe we may have information about their child should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how we protect your information.